Description
DJI Care Refresh is an effective, comprehensive warranty for DJI products, offering you greater peace of mind every time you fly. Please scroll down to the bottom for FAQ’s on the DJI Care Refresh program for your Zenmuse X5S.
Please Note:
If you are purchasing DJI Care Refresh for a previously purchased aircraft, your service agreement policy will be sent to you by email after you checkout.
If you have purchased DJI Care Refresh, click here to bind it to your aircraft.
If you have not already purchased an aircraft, please proceed to our Inspire 2 Cameras here. Purchase a craft and then purchase the DJI Care Refresh for the Zenmuse X5S.
FAQ
[/vc_column_text][vc_tta_accordion][vc_tta_section title="What is DJI Care Refresh?" tab_id="1475780855698-8d7ea794-d40b"][vc_column_text]DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your Mavic. DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your aircraft, gimbal, or camera during normal use. Each time you request a replacement, you’ll receive a drone that is new or equivalent to new in performance and reliability.[/vc_column_text][/vc_tta_section][vc_tta_section title="What’s the difference between the DJI Care Refresh and a DJI product warranty? Will a DJI product warranty be invalid without purchasing DJI Care Refresh?" tab_id="1475780855779-4f276134-975c"][vc_column_text]A product warranty is a guarantee of repair service provided by a manufacturer if any product defects are found. DJI Care Refresh provides replacement service if damage resulting from quality issues occurs to the aircraft, propellers, or battery during normal use. You can still enjoy DJI’s standard product warranty without buying DJI Care Refresh, but DJI Care Refresh can greatly reduce service costs. Furthermore, if the repair costs are covered by the standard product warranty, the remaining Replacement balance on your DJI Care Refresh will not be affected.[/vc_column_text][/vc_tta_section][vc_tta_section title="Can I renew my DJI Care Refresh when it expires? How many times can I purchase DJI Care Refresh for my aircraft?" tab_id="1475780986387-663a04f1-4d5d"][vc_column_text]
No, you cannot. Currently, each Mavic is eligible for only one DJI Care Refresh. The service plan cannot be renewed after it expires.
[/vc_column_text][/vc_tta_section][vc_tta_section title="How do I replace my aircraft under DJI Care Refresh?" tab_id="1475781097962-ae1a2896-886f"][vc_column_text]
DJI Care Refresh is bound to the aircraft’s S/N. If you want to replace your aircraft, contact DJI Support via phone, email, or live chat. Then send your aircraft to a designated DJI repair center under the instruction of DJI Support staff. Our repair staff will conduct damage assessment and send you a repair invoice. After receiving the invoice, you can either choose to repair your aircraft for the quoted price or replace the aircraft under DJI Care Refresh. You will receive a brand new or refurbished unit after paying the service charge specified in your DJI Care Refresh Service Agreement. The replacement’s S/N will be automatically bound to your DJI Care Refresh plan.
[/vc_column_text][/vc_tta_section][vc_tta_section title="Where can I find the aircraft S/N and gimbal S/N?" tab_id="1475781149867-c4a96b3a-e8c2"][vc_column_text]
For the Mavic series product, the aircraft S/N can be found inside the battery compartment. You should only enter the aircraft S/N when you purchase DJI Care Refresh.
[/vc_column_text][/vc_tta_section][vc_tta_section title="My aircraft crashed due to an operation error when flying on a rainy day. Will replacement be covered under DJI Care Refresh?" tab_id="1475781191989-75fa767c-6608"][vc_column_text]
Damage occurring after the aircraft has come into contact with water is not covered by the DJI Care Refresh. Aircraft that suffers water damage cannot be replaced under DJI Care Refresh.
[/vc_column_text][/vc_tta_section][vc_tta_section title="Does DJI Care Refresh support international coverage (e.g., I purchased DJI Care Refresh in the US but want to replace my product in the EU)?" tab_id="1475781232230-690541fa-0dfa"][vc_column_text]No. At the moment, DJI Care Refresh does not support international coverage. For example, if you purchased your DJI Care Refresh in the US, you can only replace your aircraft at an official US service center.[/vc_column_text][/vc_tta_section][vc_tta_section title="Where is DJI Care Refresh available?" tab_id="1475781272321-48d723d0-095c"][vc_column_text]At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, and Mainland China. You can check whether DJI Care Refresh is available in your country on the DJI Store.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]
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